Together with RGI in the development of a module for insurance management activities.
A dedicated team for the creation of an insurance product, serving RGI’s customers and employees, bringing innovation and value while facilitating the adoption of Agile practices and techniques.
Who is RGI?
RGI is an independent company, a leader in providing software systems for the European insurance market with a comprehensive and modular offering. They manage insurance processes including policy administration, customer engagement, claims management, sales network management, and distribution in the Life and P&C markets.
With a team of 1,200 professionals (spread across 20 offices in 8 countries) specializing in IT and insurance business, and cutting-edge know-how in customer experience, RGI is a leader in the digital transformation of the European insurance sector and has collaborated with over 150 insurance companies and 300 brokers across various regions.
Customer Corner
The Team
The team dedicated to this project consists of various professionals, including Product Owners, Business Analysts, Quality Assurance specialists, developers, and UX/UI designers. The team was initially formed following the Scrum framework and has evolved over time towards Kanban to ensure greater adaptability to the product’s needs.
The Product
Customer Corner is a B2C/B2B2C module that enables insurance companies to leverage regulatory compliance by providing their customers with a dedicated private area featuring specific transactional functionalities.
This platform offers a range of services designed to deliver an advanced customer experience. Users can access their insurance status, fill out and sign quotes, complete payments, and submit requests to update their personal data. Additionally, it facilitates post-sales operations on existing contracts—such as redemptions, suspensions, and reactivations—as well as claims filing requests.
How It Works
Customer Corner is fully cloud-based and is built on a microservices architecture. It can be easily integrated with any Policy Administration System used by the insurance company, such as PASS Insurance.
Customer Corner features two graphical interfaces: one for the company’s customers and a back-office interface. Both are developed using the Angular framework.
The backend microservices are implemented in Java. Orchestration is managed through Kubernetes with the support of Helm.
Achieved Results
Work Processes
Our team has been involved from the early stages of the project, contributing to improvements and innovations both in the technological field and in methodology through the Agile approach (Scrum, Kanban, Extreme Programming), emphasizing knowledge sharing through Mob Programming activities.
Technical Achievements
The developed product is now an insurance portal used by multiple companies, enabling customers to access services easily and securely, while providing employees with an efficient interface for monitoring, operations, and support.
